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Returns & Refunds
Returns & Refunds
The Short Version
Our digital products are delivered instantly, so those sales are final. Our printed products are made to order just for you, so we can't accept returns for change of mind—but we absolutely stand behind the quality.
If something isn't right, reach out. We'll make it right.
Digital Downloads
What We Can't Refund
Once your files are downloaded, we can't offer refunds for:
Change of mind after downloading
Printing at incorrect sizes or on paper that doesn't match your expectations
Realizing after purchase that this is a digital product, not a physical print
Files that work correctly but don't match your personal aesthetic preferences
What We Absolutely Will Help With
We stand behind every file we create. Contact us within 30 days if you experience:
Technical issues preventing download
Corrupted files that won't open
Missing files from your purchase
Quality issues with the files themselves
Download links that have expired before you could access them
We'll troubleshoot with you, resend files, extend download windows, or—if we truly can't resolve the issue—offer a full refund.
Printed Products
Our prints are produced on demand by our print partner, Printful. Each piece is made specifically for you, which means we can't accept returns for change of mind. But quality matters deeply to us.
What We Can't Refund
Because each print is made to order, we can't offer refunds or exchanges for:
Change of mind after ordering
Ordering the wrong size or finish
Color variations due to monitor differences (we recommend checking our size guides and product photos carefully)
Gifts that the recipient didn't want
What We Absolutely Will Help With
Contact us within 30 days of delivery if you receive:
A damaged print (torn, creased, or crushed in shipping)
A defective print (misprints, ink issues, or production errors)
The wrong item entirely
A package that never arrived
How It Works
Email us with your order number and photos of the issue (for damaged or defective items)
We'll review your case within 24 hours
We'll make it right—either with a replacement print or a full refund, depending on the situation
Please don't ship items back to us without contacting us first. Returns sent without prior approval can't be processed.
Our Promise
Your satisfaction genuinely matters to us. We're a small operation, and every person who purchases from Haven & Hold is someone who trusted us with a small piece of their healing space.
If something feels off about your purchase—digital or printed—don't suffer in silence. Send us an email. We respond within 24 hours (usually much faster), and we'll find a solution together.
A Note on Printing (Digital Downloads)
We include detailed printing guidelines with every digital purchase because we want your prints to look exactly as intended. If you're unsure about paper weight, print services, or sizing—reach out before you print. We're happy to guide you toward the best result.
Printing issues caused by incorrect settings at your print shop aren't something we can refund, but we can absolutely help you troubleshoot and get it right on the next try.
A Note on Color (Printed Products)
Every monitor displays color slightly differently, and printed colors can vary based on material and finish. We do our best to represent our products accurately, but slight variations between what you see on screen and what arrives are normal and not considered defects.
Every person deserves a haven. We're here to help you create yours.